Privacy Policy – AeroTEC Support

AeroTEC Support (“we,” “our,” or “us”), including its training division operating under the name Aero Training and Engineering Consultantcy Division, is fully committed to protecting the privacy, confidentiality, and integrity of personal data collected from individuals who access our website, engage with our services, register for aviation training programs, or participate in certification examinations, including but not limited to EASA Part-66 modules and associated technical training activities, and this Privacy Policy is intended to provide a comprehensive explanation of how we collect, process, use, store, share, and safeguard such personal data in accordance with applicable data protection laws, international best practices, and aviation regulatory requirements, and by accessing our website or using any of our services, you acknowledge that you have read, understood, and agreed to the practices described herein; in the course of our operations, we may collect a wide range of personal data directly from you when you voluntarily provide it, including but not limited to your full name, email address, phone number, nationality, country of residence, date of birth, professional background, employment history, aviation certifications, training history, and any other information necessary to assess your eligibility for training programs or examinations, and in certain cases, particularly where required by aviation authorities or certification bodies, we may also collect official identification information such as passport details, national identification numbers, or other documentation required for identity verification and regulatory compliance purposes, and in addition to the information you provide directly, we may automatically collect certain technical and usage data when you interact with our website or digital platforms, including your IP address, browser type and version, operating system, device type, referring URLs, pages visited, session duration, clickstream data, and other analytical information that helps us understand how users interact with our services and enables us to optimize performance, improve user experience, and enhance security measures, and where financial transactions are involved, such as when you enroll in a training program or pay for examination fees, we may collect billing information including your billing name, billing address, and transaction details, however, all payment processing is handled through secure, PCI-compliant third-party payment service providers, and we do not store or have direct access to full credit card or banking details, thereby reducing the risk of financial data exposure; the personal data we collect is used for a variety of legitimate and necessary purposes, including but not limited to processing your registration for training programs and examinations, managing your participation in courses and certification sessions, communicating with you regarding schedules, updates, confirmations, results, and administrative matters, issuing invoices and receipts, providing customer support, responding to inquiries, improving our services and website functionality, ensuring compliance with aviation regulatory requirements, maintaining accurate records for certification and audit purposes, and, where you have explicitly consented, sending you marketing communications such as announcements of upcoming training sessions, promotional offers, industry insights, and aviation-related updates, and we ensure that all such communications include clear options for you to opt out or unsubscribe at any time; the legal basis for processing your personal data may vary depending on the context in which it is collected and used, and generally includes your consent, the necessity of processing for the performance of a contract to which you are a party, compliance with legal obligations imposed on us by applicable laws and aviation authorities, and our legitimate interests in operating, maintaining, and improving our business, provided that such interests do not override your fundamental rights and freedoms, and we take care to ensure that all data processing activities are conducted transparently, fairly, and in accordance with the principles of data minimization and purpose limitation; in order to deliver our services effectively and meet regulatory requirements, we may share your personal data with selected third parties, including but not limited to aviation regulatory authorities, certification bodies, training partners, examination centers, payment processors, IT service providers, cloud hosting providers, and professional advisors, and such sharing is strictly limited to what is necessary for the intended purpose, and all third parties are required to adhere to appropriate data protection and confidentiality obligations, and under no circumstances do we sell, rent, or trade your personal data to third parties for their own marketing or commercial purposes; given the international nature of our operations, including the provision of training services to candidates from multiple countries and the collaboration with global aviation partners, your personal data may be transferred to and processed in jurisdictions outside your country of residence, which may have different data protection laws, however, we take appropriate steps to ensure that such transfers are conducted in compliance with applicable regulations and that adequate safeguards, such as contractual clauses or equivalent protective measures, are in place to protect your data; we retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including maintaining training and certification records in accordance with aviation industry standards and regulatory requirements, retaining financial records for accounting and tax compliance, and preserving communication records for operational and legal purposes, and where data is no longer required, we take appropriate steps to securely delete or anonymize it, thereby minimizing the risk of unauthorized access or misuse; the security of your personal data is a top priority for us, and we implement a range of technical and organizational measures designed to protect your information against unauthorized access, loss, misuse, alteration, or disclosure, including but not limited to the use of secure servers, encryption protocols such as SSL/TLS for data transmission, access controls and authentication mechanisms, regular system monitoring, and periodic security assessments, however, while we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure, and therefore we cannot guarantee absolute security; depending on your location and applicable data protection laws, you may have certain rights with respect to your personal data, including the right to access the information we hold about you, request correction of inaccurate or incomplete data, request deletion of your data where it is no longer necessary, object to or restrict certain types of processing, withdraw your consent at any time where processing is based on consent, and request the transfer of your data to another service provider in a structured, commonly used format, and we are committed to facilitating the exercise of these rights in a timely and transparent manner upon receipt of a valid request; our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and improve our services, and cookies may include essential cookies necessary for website functionality, as well as analytical cookies that help us understand user behavior, and you have the option to control or disable cookies through your browser settings, although doing so may affect certain functionalities of the website; our services are intended for professionals and individuals involved in the aviation industry, and are not directed at individuals under the age of 18, and we do not knowingly collect personal data from minors, and if we become aware that such data has been collected inadvertently, we will take steps to delete it promptly; as part of our commitment to aviation compliance and regulatory standards, AeroTEC Support may be required to share candidate information with relevant aviation authorities, examination bodies, and certified training partners for purposes such as identity verification, examination validation, certification issuance, audit processes, and regulatory reporting, and such disclosures are made strictly in accordance with applicable laws and standards governing aviation training and certification; this Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or service offerings, and any updates will be posted on this page with a revised effective date, and we encourage you to review this policy regularly to stay informed about how we are protecting your information; if you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, you are encouraged to contact AeroTEC Support through the contact details provided on our official website, and we will make every effort to respond promptly and address your concerns in a professional and transparent manner.